Delivery And Returns Policy

Please ensure you are buying the correct product as the web site may show products in your specific vehicle category that may not actually fit your vehicle. Please verify this before you submit your order as it is your responsibility to know the item is the part you want. If you are in any doubt whatsoever, please contact the manufacturer before placing your order with us. Carbon Goodies will not accept any cancellation, refund or exchange for the product you ordered if it will not fit your vehicle through incorrect purchase.

If Carbon Goodies sends you an incorrect item and it is our error then please notify us within seven days of receiving it. We will require that you to return it to us in it's original as-new condition within ten days. Once it arrives back at Carbon Goodies we will thouroughly inspect it and issue a replacement or refund as necessary. Any postage charges incurred by you for these returns will be refunded. If Carbon Goodies are not notified within seven days of delivery, or you have not returned the item to Carbon Goodies within ten days then no refund or replacement will be issued.

In all other cases we may consider offering a refund, replacement or credit within seven days of you taking delivery of the item. Returns will only be accepted if goods are in new and unused condition and in their original packaging. Postage or shipping charges will not be refunded. All returns are subject to a restocking fee of up to twenty percent of the price of the item which we need to charge to offset the cost of our order processing. We will not accept returns for goods which were sold as special offers either on our web site site or anywhere else unless we specifically said so in writing prior to dispatch.

Please Note we will not accept returns for goods which were delivered to the customer more than twenty eight days before notification of a fault. The only exception to this is for items with manufacturer warrenties where replacements may be available.

We will also not accept returns on special order items.

The delivery times quoted on the website are estimates only. Carbon Fibre is a very expensive product and it is very difficult for even the manufacturers to keep stock. Most items are made to order. The delivery times quoted are based on an average of the typical delivery times we experience. Please be aware that the delivery times can be considerably longer due to how busy the manufacturer is at the time of ordering.