Trading terms

 

GENERAL

Please read these terms and conditions prior to placing your order. By placing an order with Carbon Goodies you agree to the terms and conditions stated.

Any reference to You/Buyer/Purchaser shall mean the person detailed on the sales invoice.

We are suppliers of mainly non-standard items. This means that, by their very nature, the parts we supply may not be a straightforward DIY fit. In some cases, modifications or adaptations may be required to achieve an acceptable fit. We therefore recommend that in all cases a suitably qualified person should fit parts we supply.

Carbon fibre is a great material for automotive applications. It is light and strong and it also looks great too. Please be aware that it is very rare to produce a piece of carbon fibre with a 'perfect' finish'. It is entirely normal to find pin holes, small air bubbles, slight weave distortion and a slightly uneven surface. As carbon fibre is a material which is mixed with resin, all of these are totally normal and are not considered faults.

ORDERS

Orders placed via our online shop are mere offers to purchase and shall not be accepted or binding upon us until confirmed or acknowledged in writing by us by means of invoice or statement. The automatically produced order confirmation email is purely an acknowledgment that you have submitted your order and allows you to check that you have entered all information correctly.

We retain the right to cancel any order at any time. If payment has been made, we will provide a full refund immediately.

PRICES

We do our utmost to keep all prices and information on this web site up to date. However, occasionally information from our suppliers can change at short notice, so we must reserve the right to alter specifications and prices on the web site at short notice. In the rare event that the price of an item ordered through the on-line shop has changed we shall endeavour to hold to the price shown at the time of ordering. However, in cases where there is a substantial increase we shall contact you to agree a new price before accepting payment. If you do not wish to agree to the new price then we reserve the right to withdraw from the transaction.

Very occasionally we can make a mistake in email or phone quotations. We reserve the right to correct these and will always inform you before proceeding with your order. We are not bound to the price quoted at time of ordering until you have received both the goods and an invoice.

PAYMENT

We will not dispatch goods or put goods on back order until payment is received in full. Payment can be made by credit/debit card, Paypal, cheque or bank transfer.

DELIVERIES

When we quote delivery times it is in "working days". This means any day excluding Saturday, Sunday and public holidays. We shall inform you immediately if we are informed of any delay and will inform you of the new delivery date. If it is required for goods to be re-dispatched due to their return to CarbonGoodies for reasons such as failed delivery, you will incur a second delivery charge.

SHORTAGES & DAMAGE IN TRANSIT

Once you or the person receiving the goods on your behalf has signed for them you have accepted that the goods are undamaged and that everything on the invoice/packing slip has been received. If goods are damaged and you inform us after signing for them we may not be able to make a claim from the couriers. Please inspect the goods inside the packaging before signing for them and notify us immediately if there is a problem. If it is likely that you will not be the person signing for the goods (such as deliveries to a work address) it is your responsibility to ensure that the person signing knows what they are doing.

Carbon Goodies will not be responsible for damages after customers have accepted delivery.

All goods are checked before being dispatched to customers. If an item is missing from your order, and you have not been informed that this item is "to follow", you must inform us immediately.

We will not be responsible for loss of items due to deviation of these conditions. Missing items or items to follow will NOT incur an extra delivery charge.

WARRANTIES & GUARANTEES

All guarantees for products are provided entirely by the manufacturers/UK importers and are subject to their terms and conditions. If you wish to pursue a warranty claim we shall act on your behalf and shall treat all claims as a matter of urgency. Some goods will need to be returned directly to the manufacturer, some will need to be returned to us. Please always contact us first to confirm. Goods returned under warranty must be accompanied by a valid proof of purchase and must be returned carriage paid. If a manufacturer decides that a warranty claim is not valid then we will not be liable for any compensation. We will not accept any liability for any labour or associated costs involved in a warranty claim.
The manufacturer will not warrant parts modified or adapted by the purchaser nor shall Carbon Goodies be liable for any failures resulting subsequent to modification as a result of such modification.

LIMITATIONS UPON LIABILITY

We aim to ensure that all information on our web site is correct. However, we cannot be responsible for the use of the information given.

Advice given by Carbon Goodies on the telephone or by email is based entirely upon information given by the purchaser with no inspection undertaken. As such, all advice given is indicative only and should be checked by the purchaser prior to order. Where advice is given after visual inspection by Carbon Goodies such advice shall amount to an opinion only.

Goods are supplied only to correspond to the purpose for which goods of that kind are commonly supplied and not alternative uses to which they may be put. No liability for failure will be accepted by Carbon Goodies for such alternative use, amendment or modification.

We always do our best to deliver goods within the timescale quoted at the time of ordering but sometimes there can be a delay, which is out of our control. As such, any dates we specify for the delivery of goods are approximate only and we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay for delivery of the goods. (We strongly recommend that you do not make arrangements to have parts fitted until they have arrived. We will not be held responsible for any charges incurred if such arrangements have to be cancelled due to a delay in delivery.)

All goods are subject to availability. If we do not supply the goods for any reason your credit card will be refunded the full amount. Carbon Goodies will not be responsible for compensating you for any other losses, which you may suffer if we do not supply the goods.

Goods may not be compatible with vehicles, which have been modified, adapted or altered. Where goods ordered by the Purchaser are not compatible by reason of modification, adaptation or alteration, we may accept such goods back into stock entirely at our discretion and will either issue a refund or credit to the purchaser except where goods are specifically ordered for the purchaser where no such refund or credit will operate.

Under no circumstances will Carbon Goodies be held liable for any fitting charges incurred by the purchaser. It is the purchasers responsibility to ensure he has the correct parts prior to fitting. This can be as simple as comparing shape and size of the new items with the parts to be removed from the car. In the rare event of an item being defective we shall act on the customers behalf to obtain compensation for fitting charges from the manufacturer/UK importer. If the manufacturer/importer refuses compensation then we shall not be held liable.

No liability is accepted by Carbon Goodies where purchasers attempt to modify or install components where it is known or ought reasonably to be known to the purchaser that the part is incorrectly supplied or otherwise not in accordance with the order.

With regards to bonnets, bonnet pins must be used. We are able to supply these along with the bonnet.