PLEASE READ THESE SHIPPING AND RETURN CONDITIONS CAREFULLY BEFORE PLACING YOUR ORDER AND RETAIN A COPY OF THESE CONDITIONS AND YOUR ORDER FOR FUTURE REFERENCE.
By purchasing off CarbonGoodies.co.uk you agree to abide to all set conditions of use.
Shipping.
If it is required for goods to be re-dispatched due to their return to CarbonGoodies.co.uk for reasons such as failed delivery, you will incur a second delivery charge.
Damaged Goods And Shortfalls.
Please check item before signing deliveries - CarbonGoodies.co.uk will not be responsible for damages after customers have accepted delivery.
Upon receipt of the goods, any damages or shortfall noticed must be reported immediately by email. Claims must be made within three working days of receiving the goods. (and time shall be of the essence).
If goods arrive in a damaged condition you must note this on the carriers delivery schedule. It is your responsibility to inform us within 3 days of delivery of any damages.
Damaged goods claims will be processed by the Seller (us) within 5 working days of first notification.
No items are to be returned without first contacting us, and obtaining a Returns Authorisation (RA) number
All goods are checked before being dispatched to customers. If an item is missing from your order, and you have not been informed that this item is "to follow", you must inform us immediately.
We will not be responsible for loss of items due to deviation of these conditions. Missing items or items to follow will NOT incur an extra delivery charge.
Returns
A restocking charge will be made to all returns without a fault awaiting refund of money. The restocking charge will be 25% of the original invoice total of goods being refunded. Delivery cost will not be refunded.
CarbonGoodies.co.uk is unable to refund for goods that have been removed from their original packaging or any item that is not in its original condition (is damaged or used). It is the customers responsibility to check that the correct goods have been received before unwrapping goods supplied by the seller.
All goods that are being returned must be re-packed to the same standard of protection as when the Buyer received them, and must be returned within 7 working days. Returned goods received after 7 working days or that are damaged in transit due to poor packaging will NOT be refunded, and will be returned to the Buyer.
All returns must be sent back to the Seller by insure method that require a signature of receipt of the goods at the Sellers warehouse or reception.
Please Note:
As we do not guarantee delivery for any specific time or date, we cannot be liable for any loss or inconvenience experienced as a result of delayed delivery or non-delivery.
